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The Convergence of B2B and B2C Buyer Journeys [podcast]

Episode Description

On this episode of The Marketer’s Journey, I interview Leslie Alore, Global Vice President of Growth Marketing at Ivanti. In her role, Leslie focuses on growth and offering a fresh perspective to the executive table. Not only is Leslie an experienced marketing expert, but she also understands the nuances of the business world and the importance of strategic decision making tools. Previously known as Landesk, Ivanti is an IT software company offering enterprise service, management solutions, security solutions and unified endpoint management. Ivanti has seen tremendous growth in recent years, acquiring at least one new company each quarter. Leslie works synergistically with the leadership team to evaluate every facet of the business as a whole, and ultimately ensure the marketing strategy is aligned with the company’s overall strategic priorities.

Key takeaways from this episode:

  • While the remote work revolution has its downsides, it’s also made it easier for companies to embrace inclusivity by expanding the talent pool beyond a physical location. Leslie says hiring and onboarding new employees remotely has allowed for a more equitable integration of diverse backgrounds and perspectives overall.
  • From a B2B marketing perspective, businesses need to be strategic about the companies they’re targeting to maximize their chances at success and adding value to the organization. Marketers would be wise to spend more time listening, researching and synthesizing information gleaned from buyer interactions to offer personalized and precise experiences.
  • Marketing teams are responsible for the entire continuum of a customer’s experience from the first interaction to the close. To create a personalized experience for customers, the marketing and sales teams need to be aligned on their approach so that each aspect of the funnel feels streamlined and consistent. Collaboration is key, and providing value at every stage helps to create a memorable experience for the customer. 

About the Author

After 5 years as our CMO, I moved to focus on engaging with our community. This could be a customer or someone just dipping their toes into Content Experience. I am here to guide you, but more likely learn from you and share it back. As Chief Evangelist, I want to bridge your stories so we create a better content experience and in turn customer experience (CX). The term “evangelism” actually comes from Greek history and the three words of 'bringing good news'. This is my goal - to bring good news to you every day. It could be a customer story you could learn from or a simple upbeat thought to get you out of a rut.

Profile Photo of Randy Frisch