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Driving Demand through Data Mapped Buyer Journeys [Podcast]

Episode Description

On this episode of The Marketer’s Journey, I interview Nicole Milstead, CMO at FinancialForce—a company that’s a true force in the world of B2B marketing. During our conversation, Nicole explains why she prefers to make her decisions both with a purposeful yet open intent, tending to stick to a carefully designed plan while remaining flexible and adaptable to change. She also explains her unique approach to understanding data across the entire buyer journey, and how to create content that resonates with consumers.

Check out this and other episodes of The Marketer’s Journey on Apple Podcasts, Spotify, and Google Podcasts!

Key takeaways from this episode:

  • A varied background will take you far. Throughout her career, Nicole has carved her own unique path, veering away from the traditional stepping stones along the way to the coveted CMO role. By using all of her varied experiences—from social work to sales—as learning opportunities on the way to her next role, Nicole has been able to offer a nuanced perspective while creating alignment among teams.
  • Prioritize relationships and culture. When making the decision to make the leap to FinancialForce from Oracle, Nicole used her positive working relationships and the company culture as her guiding light. By using these elements as guideposts, she was better able to determine whether the company would be a good fit for her particular skills, working style and personality.
  • Be disciplined when it comes to data. For Nicole, analyzing data to determine the best course of action is an everyday pursuit. By using quantifiable metrics to track their progress, Nicole and the team at FinancialForce have a better sense of where they need to focus their efforts, while also having a chance to find better alignment with the sales team.

Learn more about FinancialForce here.
Learn more about Nicole here
 

About the Author

After 5 years as our CMO, I moved to focus on engaging with our community. This could be a customer or someone just dipping their toes into Content Experience. I am here to guide you, but more likely learn from you and share it back. As Chief Evangelist, I want to bridge your stories so we create a better content experience and in turn customer experience (CX). The term “evangelism” actually comes from Greek history and the three words of 'bringing good news'. This is my goal - to bring good news to you every day. It could be a customer story you could learn from or a simple upbeat thought to get you out of a rut.

Profile Photo of Randy Frisch