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How to use Social to Localize and Personalize your Marketing [podcast]


Episode Description


On this episode of The Marketer’s Journey, I interview Monica Ho, CMO at SOCi Inc. Monica has a wealth of experience scaling companies and when she moved to SOCi, she was looking to get back to building again. She wanted to be an integral part of their growth as they started fundraising for their Series B; now they have just closed their Series D and are close to 200 hundred employees. Today we discuss Monica’s approach to her career and finding new opportunities. We also dig into how to leverage data on social for consumer insights to better connect with your target audiences. 

Key takeaways from this episode:

  • Monica’s mantra is “F*** average, be legendary”. She says that in your career, you have to always push yourself forward even if you feel like you don’t have it in you. 
  • At every stage in a company’s growth cycle, different marketing skills and strategies are required. To be a successful marketer with a growing company, you need to be comfortable with trying new things and reinventing yourself.
  • Tap into social! It’s where conversations and communications are happening. As marketers, we used to put a lot of money and resources to solicit info, now it’s all online for us to tap into. These conversations will be happening with or without your brand, so you need to find a way to engage with your target on social, and take ownership of your message.

About the Author

After 5 years as our CMO, I moved to focus on engaging with our community. This could be a customer or someone just dipping their toes into Content Experience. I am here to guide you, but more likely learn from you and share it back. As Chief Evangelist, I want to bridge your stories so we create a better content experience and in turn customer experience (CX). The term “evangelism” actually comes from Greek history and the three words of 'bringing good news'. This is my goal - to bring good news to you every day. It could be a customer story you could learn from or a simple upbeat thought to get you out of a rut.

Profile Photo of Randy Frisch