Why Randy Frisch Says ‘F#ck Content Marketing’ [Podcast]

March 4, 2019 Randy Frisch

Despite being the co-host of the Content Experience Show, a podcast heavily focused on marketers investing in content, Randy Frisch has expressed a pretty bold view on content marketing by frankly telling marketers to f#ck it.

But rest assured that Frisch doesn’t hate content marketing, or content marketers. What he does believe, however, is that content marketing should evolve beyond content creation and focus on content experience. Quality content is crucial, but it isn’t hard to find. A memorable, personalized content experience is what will set your brand apart from countless others.

Randy Frisch, CMO and Co-Founder at Uberflip, becomes the guest in this special Content Experience Show to discuss his new book, F#ck Content Marketing: Focus on Content Experience to Drive Demand, Revenue & Relationships, and why highly personalized experiences should be the goal.

In This Episode: 

Why the Experience of Interacting With Your Content Matters

Frisch’s book isn’t a call to put an end to content marketing—his point is that we as marketers don’t focus enough on what comes after the writing. How do we get our content in front of our audience to get them to actually engage with it?

“We often put too much pressure and too much expectation on our content creators to go beyond creating content, and we have to remember a lot of them were journalists before.”


How to Develop a Content Experience Framework

If a room full of people were to open up their Spotify apps, everyone would have a different “Made for You” playlist. That’s true personalization at scale. The Content Experience Framework empowers marketers with a five-step guide to achieving that kind of Spotify-level personalization with the content they already have.

“As marketers, we have to figure out ways to understand where someone is at and start to deliver personalized experiences.”


Personalizing Content Experiences for the Buyer Journey

When it comes to personalizing content experiences for the buyer journey, Frisch says technology is the last thing you should invest in. Instead, get started with the basics. You should start auditing and tagging your content in an Excel spreadsheet and go from there.

“You should invest in great people, make sure they have a great process, and then when things are starting to break with scale, maybe you put in technology.” — @randyfrisch

Special Thanks to Our Sponsors:


For more insights from your favorite marketers, visit the Conex: The Content Experience Show stream.

About the Author

Randy Frisch

Randy Frisch is the CMO and Co-Founder of Uberflip, a content experience platform that empowers marketers to create content experiences at every stage of the buyer’s journey. He has defined and led this movement, prompting marketers to think beyond content creation and truly put their customers first by focusing on the experience. This movement has fuelled an annual conference, Conex: The Content Experience, that brings together 750+ passionate marketers, and a North American-wide Conex Tour. Randy is also the host of The Marketer’s Journey podcast, was named one of the Top 50 Fearless Marketers in the world by Marketo, and is the best-selling author of F#ck Content Marketing: Focus on Content Experience (yeah, he swears sometimes).

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